Your Questions Answered
Do I need an appointment?
We do take walk-ins, however we recommend making an appointment so that we can have a dedicated consultant to help you.
How long is my appointment?
We schedule 1.5 -2 hours for your bridal consultation, 1 hour for bridesmaids. It’s important to be on time to make the most of your appointment.
What/who should I bring to my appointment?
Pictures of gowns that you like or have tried on elsewhere are helpful. We recommend you bring only the people whose opinions you trust, too many may confuse you, and our bridal suites only accommodate 4-6 people comfortably. You can bring your undergarments to try on gowns as well as a robe for your comfort. Most importantly, bring an open mind. Our stylists are knowledgeable about our inventory and what is flattering on all body types; and most of our brides are surprised that they find “the one” within the first few gowns they are shown!
What price range do you carry?
Our bridal gowns range from $1,000 to $4,000. We have many of gowns to choose from, and your stylist will be respectful of your budget. We carry an array of styles and designers, so there is something for everyone. For those who love a great deal or have a modest budget, we always have a great selection of off-the-rack sale gowns that are offered at a discount!
Do you have all the gowns featured on a designer’s website?
No. We carry numerous designers and provide the links to their websites, but we don’t have every dress they offer in our inventory. We expertly choose the best gowns from all of our designers to provide you with the best selection. If you have a question about a particular gown, please get in touch and we can happily let you know if we have it in our stores.
What if I want to try on a gown that you don’t carry?
Many of our designers will allow us to borrow their samples as a loaner to try on before you order it. A minimal deposit is required, of which most of that is transferable towards the bridal gown you purchase.
When do new styles come out?
Most designers have two collections they release each year, although some only have one collection. We typically get most of our new inventory around November and December, and will receive another collection around March and April.
When should I purchase my gown?
Bridal gowns take up to 7-9months to arrive. You should also allow an additional 1-2 months for bridal alterations. It is recommended to place your order at least 10-12 months prior to your wedding. Bridesmaid and prom dresses can take up to 4 months to arrive, and you should allow 1 month for alterations on these gowns. It is recommended to order these gowns at least 6 months prior event.
When should I purchase my accessories?
Most accessories take up to 3 months to arrive. You should allow at least 4 -5 months in order to avoid limiting your choices. Many of our brides will find everything they need when they find their gown. Our stylists are skilled at putting together the perfect head-to-toe look for you!
What if I don’t have enough time to order something?
Not to worry! If you don’t have time to order a gown or accessories, your stylist can help you find something off-the-rack that will be perfect. In some cases, we may be able to “rush” order a gown for an additional fee.
What does the purchasing process involve?
Once you have found your gown, it’s helpful to be prepared to purchase so you can move forward with the rest of your wedding plans and other decisions. Gowns can be discontinued or increase in price without notice. Upon ordering, we will expertly measure you and recommend the proper size based on the designer’s size chart. Gowns can be paid in full or you can take advantage of our payment plan. We require a 60% deposit to order bridal gowns, bridesmaid and prom dresses. If you are purchasing something on sale or off-the-rack, full payment is required. We will notify you once your order has arrived; and you can schedule an appointment to try it on with your stylist. All sales are final and special orders cannot be returned since they are custom made for you. Special orders are to be picked up one week after notified of arrival.
What forms of payment do you accept?
We accept Visa, MasterCard, debit or cash.
I want to lose weight before I order…is that OK?
You can still lose weight, but we highly encourage you to order your gown when you find it. With long ordering time frames, you have to order well in advance of your wedding, and that is probably the time frame in which you will actually lose the weight. Since all gowns are custom fit to you during alterations, you can safely take in your gown up to 3 sizes without losing the integrity of it. While your stylist will assist you with a size choice, that decision is ultimately yours if you wish to order something in a smaller size. Better to have it in time than not at all!
Can I take pictures when I try on gowns?
Yes! We do allow photographs to be taken in our gowns. Please don’t allow pictures to make your final decision, as sometimes pictures that are taken on phones don’t capture the beauty of the dress as well as a professional photographer will do.
Will my stylist help me every time?
Your stylist will be with you during your entire experience in our store and we try to schedule your future appointments with her. She will try to always be available for you and answer whatever questions you have. If you are unhappy with your stylist, please let a manager know immediately and we can have another stylist help you. Our goal is for you to have a great experience with us!
What is a trunk show?
A trunk show is a special event, lasting one to two weekends, where you can view a designer’s latest collection - usually before it can be seen in other stores. The designer and/or their representatives are usually here during a trunk show. If you find the gown of your dreams at a trunk show, be prepared to make a decision that day, as it will not be in the store once the trunk show is over.
Does Kathy Evans Bridal Studio make their own Gowns?
No, we don’t make or design our own wedding dresses. We have several famous designers that we buy from.